Park Super Privacy Policy – How We Protect Your Data

1 Who We Are

Park super is an online betting and gaming entertainment platform operating at parksuper.app. The platform provides sports betting — including Cricket, Pakistan Super League (PSL) markets, T20 internationals and Football — alongside Casino games, Live Casino, a full Game Lobby, and a VIP programme. All services are offered in Pakistani Rupees (PKR) and designed for players based in Pakistan.

For the purposes of this Privacy Policy, "park super", "we", "us" and "our" refer to the platform operating at parksuper.app. "You" and "your" refer to any individual who accesses, registers for or uses the park super platform. This Privacy Policy applies to all services offered through parksuper.app, including the website and any associated mobile-optimised experience.

2 Data We Collect

Park super collects personal information through several channels — directly from you when you register or use the platform, automatically as you interact with our site, and from third parties involved in delivering our services.

Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number and any password you create.
• Identity verification documents: Copies of government-issued identification, proof of address or other documents requested during verification.
• Payment information: Payment method details used for deposits and withdrawals — such as JazzCash mobile number, Easypaisa wallet ID, bank account details or card information submitted through the cashier.
• Communications: Messages, queries and complaints you send to park super support via chat, email or any other channel.
• Responsible gaming submissions: Self-exclusion requests, deposit limit settings and session time configurations submitted through your account settings.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, time spent on pages, games played, bets placed, sports markets viewed, click behaviour and navigation paths through the platform.
• Session data: Login timestamps, session duration and activity logs.
• Cookies and tracking technologies: Functional cookies, analytics cookies and preference cookies — explained in detail in Section 5.

Information from Third Parties

• Identity verification providers: Results and flags from automated identity verification processes used to confirm your identity and age.
• Payment processors: Transaction status, confirmation references and fraud screening signals from payment providers including JazzCash, Easypaisa, Raast and bank transfer processors.
• Analytics providers: Aggregated and anonymised usage data from analytics tools used to understand platform performance and user behaviour in general.

3 How We Use Your Data

Park super uses the personal data we collect for the following purposes. We only use your data in ways that are consistent with the reason it was originally collected.

• Account creation and management: To register your account, verify your identity and age, and maintain your account profile on the platform.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, card and mobile wallet channels, and to maintain an accurate transaction record on your account.
• Platform operation: To allow you to place bets, play casino games, access the Game Lobby, claim bonuses and use all other features of the park super platform.
• Identity and fraud verification: To confirm that you meet the 18+ age requirement, that your identity matches the information on file, and to detect and prevent fraudulent activity, money laundering or abuse of platform services.
• Customer support: To respond to your queries, complaints and support requests in a timely and accurate manner.
• Responsible gaming: To administer self-exclusion requests, deposit limits and session reminders that you have set, and to monitor for signs of problematic gaming behaviour where relevant tools are active on your account.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the overall performance, design and content of parksuper.app.
• Security monitoring: To protect the integrity of the platform, detect unauthorised access attempts and maintain the security of all player accounts.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts and important policy changes. We do not send unsolicited marketing emails.

4 Legal Basis for Processing

Park super processes your personal data on the following legal grounds depending on the nature of the activity:

• Contractual necessity: Processing required to fulfil the agreement between you and park super — including account registration, payment processing and platform access — is carried out because it is necessary to deliver the service you signed up for.
• Legal obligation: Certain processing activities — such as identity verification, age confirmation and transaction record-keeping — are carried out to comply with applicable legal and regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection and analytics is carried out based on park super's legitimate interest in operating a safe, fair and well-functioning platform, provided those interests are not overridden by your rights.
• Consent: Where park super relies on your consent for a specific processing activity — such as optional marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account preferences.

5 Cookies and Tracking Technologies

Park super uses cookies and similar technologies on parksuper.app to make the platform work properly, remember your preferences and understand how users interact with the site. Here is a breakdown of what we use and why:

• Strictly necessary cookies: These are required for the platform to function. They include session management cookies that keep you logged in as you navigate between pages, and security tokens that protect your account during a session. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language, display settings or recently viewed game categories — to give you a smoother experience when you return to the platform.
• Analytics cookies: These help us understand which parts of parksuper.app are most used, how users navigate the platform and where technical issues occur. Analytics data is processed in aggregate form and is not used to identify individual users.
• Performance cookies: Used to monitor page load speeds, error rates and overall platform performance so the technical team can identify and fix issues quickly.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the park super platform — for example, you may need to log in again on each visit if session cookies are blocked.

6 Third-Party Sharing

Park super does not sell your personal data. We share data only with third parties that are directly involved in delivering the park super service, and only to the extent necessary for that purpose. The categories of third parties we work with are:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing services receive the payment information necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: Specialist third-party services that assist with confirming your identity, verifying your age and screening against relevant watchlists as part of our account verification process.
• Game content providers: Third-party game studios whose titles appear in the park super Game Lobby, Casino and Live Casino. These providers may process certain session data — such as game round results and stake amounts — as part of operating their games on our platform.
• Platform technology partners: Cloud hosting providers, content delivery networks and platform infrastructure partners who process data solely to support the operation of parksuper.app.
• Analytics providers: Services used to analyse aggregate usage patterns on the platform. These receive anonymised and aggregated data only.
• Legal and regulatory authorities: Where required by applicable law, or in response to a valid legal process, park super may disclose relevant data to authorities. We will always seek to limit such disclosures to what is strictly required.

All third-party partners who handle personal data on behalf of park super are bound by data processing agreements that require them to handle data securely and only for the specified purpose.

7 Payment Data Security

Financial transactions at park super are conducted exclusively in PKR. Given the sensitivity of payment data, park super applies additional safeguards specifically to financial information:

• All payment pages and cashier interactions on parksuper.app are served over HTTPS with TLS encryption. Payment credentials are never transmitted over unencrypted connections.
• Card details entered through the cashier are handled by certified payment processors. Park super does not store raw card numbers on its own servers.
• JazzCash and Easypaisa transactions are processed via the official APIs of those providers. Your JazzCash or Easypaisa PIN is entered directly within those providers' secure flows and is never visible to or stored by park super.
• Withdrawal requests are subject to identity verification. Funds are only dispatched to a payment method held in your own name, matching the account registration details on file.
• Transaction history is retained for a minimum period consistent with our legal obligations relating to financial record-keeping.

8 Data Retention

Park super retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active park super account is retained for the lifetime of the account plus any mandatory post-closure retention period required by law.
• Closed accounts: When an account is closed — whether voluntarily or as a result of a policy breach — core account and transaction records are retained for a minimum period of five years from the date of closure to satisfy financial and legal record-keeping obligations.
• Identity verification documents: Copies of identity documents submitted during verification are retained for the period required by applicable legal obligations and then securely deleted.
• Support communications: Messages exchanged with park super support are retained for a period sufficient to resolve the relevant query and for reasonable audit purposes thereafter.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify individual users.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised in a way that means it can no longer be associated with you.

9 Your Rights

You have the following rights with respect to the personal data park super holds about you. To exercise any of these rights, please contact the support team using the details in Section 13.

• Right of access: You can request a copy of the personal data park super holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic account details such as your email address or phone number, you may be able to update these directly from your account settings.
• Right to erasure: You can request that we delete your personal data. This right is subject to our legal obligations to retain certain records — for example, financial transaction records that must be kept for a minimum statutory period cannot be deleted on request before that period expires.
• Right to restrict processing: In certain circumstances you can ask us to pause the processing of your data while a dispute or verification query is resolved.
• Right to data portability: You can request a copy of the personal data you provided to us in a structured, commonly used electronic format.
• Right to object: Where processing is based on our legitimate interests, you have the right to object. We will assess whether our interests are overridden by your rights in the specific circumstances.

10 Children's Privacy

Park super is strictly an adult platform. No individual under the age of 18 is permitted to register an account, make a deposit or access any betting or gaming services on parksuper.app.

We do not knowingly collect personal data from anyone under 18. If we become aware that personal data belonging to a minor has been collected — for example, if an underage individual has provided false information during registration — we will take immediate steps to close the account, delete the associated data and, where applicable, return any funds to the payment method used.

If you are a parent or guardian and believe that a minor in your care has registered on parksuper.app, please contact support immediately using the contact details in Section 13 so we can take prompt action.

11 Security Measures

Park super applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures include:

• TLS encryption: All data transmitted between your device and parksuper.app is encrypted in transit using industry-standard TLS protocols.
• Access controls: Access to personal data within park super's systems is restricted on a need-to-know basis. Staff and system roles are assigned only the access permissions required to perform their specific function.
• System monitoring: Park super's platform is continuously monitored for security anomalies, unusual access patterns and potential intrusion attempts.
• Secure data storage: Personal data is stored in secured environments with appropriate physical and logical access controls in place.
• Incident response: Park super maintains procedures to detect, respond to and notify affected parties in the event of a data security incident, in line with applicable legal requirements.

While park super takes data security seriously and invests in appropriate protective measures, no internet-based system can be guaranteed to be completely free from security risk. You can help protect your own data by using a strong, unique password for your park super account and by keeping your login credentials private.

12 Policy Updates

Park super may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect how your personal data is handled, park super will make reasonable efforts to notify you in advance — either via your registered email address or through an in-platform notification when you next log in. For minor or clarifying updates, the revised policy will be published on this page without individual notification.

Continued use of parksuper.app after a Privacy Policy update has been published constitutes your acceptance of the revised terms. We encourage you to revisit this page periodically so you are always aware of the current version of the policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, you can reach the park super support team through the following channel:

For general platform questions, account help or payment support, you can also visit our FAQ page which covers the most common queries from park super players. For details of the rules governing your account and use of the platform, see our Terms and Conditions.